4/11/2023 0 Comments Lightkey user guide![]() Will navigate back to the call view if the agent is not on this view. If the shortcut is used a second time too quickly, it will do nothing. There is a 1-second timeout to prevent accidental repeat keypresses. The second keypress (or if the task is already in "wrap up" mode) will complete the task. If the call has multiple participants, the conference will end for everyone. ![]() Ongoing calls will hang up and chats will be ended. The first keypress of this shortcut will close the channel and move the task to "wrap up". This shortcut has two behaviors based on the channel type and status of the selected task. If the user has an active call or pending tasks, this shortcut will do nothing. If there are more than two participants in the call, this shortcut will do nothing and a notification will appear. Places the other participant of a call on and off hold. Repeated presses will go down and up the list to the next task, looping round to the other end when you reach the top or bottom of the list.ĬTRL + SHIFT + T (up) and CTRL + SHIFT + Y (down) If no task is selected, the top task is selected. Navigates up and down from the currently selected task in the task list. If there are multiple tasks they will be rejected one at a time in the order they came to the user (oldest first). Call tasks will always be rejected first. If there are no incoming tasks, this shortcut will do nothing. ![]() If there are multiple tasks, they will be accepted one at a time in the order they came in (with the oldest first). Call tasks will always be accepted first. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |